Privacy Policy

American Healthcare Coordination, LLC ("AHC," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and healthcare coordination services (collectively, the "Services").

This policy applies to all users of our Services, including family members, patients, authorized representatives, and website visitors. By using our Services, you consent to the data practices described in this policy.

We are committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws and regulations governing the protection of health information.

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Family relationship information (your relationship to the patient)
• Account credentials (username, password)
• Communication preferences
• Billing and payment information

Protected Health Information (PHI)

In the course of providing our healthcare coordination Services, we may collect and maintain Protected Health Information as defined by HIPAA, including:

• Medical history, diagnoses, and treatment information
• Medication lists and prescription information
• Healthcare provider information and appointment history
• Insurance and benefits information
• Legal documents (power of attorney, advance directives, healthcare proxies)
• Care plans and coordination notes

Automatically Collected Information

When you access our website or platform, we may automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• Usage data (pages visited, features used, time spent)
• IP address and general location data
• Cookies and similar tracking technologies (see Section 7)

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our healthcare coordination Services — including matching you with a coordinator, maintaining patient databases, scheduling appointments, and facilitating family communication.
• Communication: To communicate with you about your account, your coordinator, appointments, status updates, and administrative matters.
• Billing: To process payments, manage subscriptions, and communicate about billing matters.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and our contractual obligations.
• Security: To detect, prevent, and address fraud, security incidents, and technical issues.
• Improvement: To analyze usage patterns and improve our Services, platform, and user experience.

We will not use your Protected Health Information for any purpose not permitted by HIPAA without your written authorization.

We may share your information in the following circumstances:

• With Your Coordinator: Your dedicated coordinator has access to the patient information necessary to perform coordination services on your family's behalf.
• With Authorized Family Members: Information is shared with family members you authorize, at the access level you specify.
• With Healthcare Providers: With your consent, we may share relevant information with your parent's healthcare providers to facilitate coordination (e.g., scheduling appointments, clarifying discharge instructions).
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or delivering Services — subject to contractual obligations to protect your data.
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to applicable privacy laws.

We do not sell your personal information or Protected Health Information to third parties. Ever.

We implement and maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your information, including Protected Health Information. These safeguards include:

• Encryption of data at rest and in transit using industry-standard protocols (AES-256, TLS 1.3)
• Role-based access controls limiting information access to authorized personnel only
• Multi-factor authentication for coordinator and administrative access
• Regular security assessments, vulnerability scanning, and penetration testing
• Audit logging and monitoring of all access to Protected Health Information
• Business Associate Agreements (BAAs) with all service providers who may access PHI
• Employee training on HIPAA compliance and data security best practices
• Incident response and breach notification procedures in accordance with HIPAA requirements

For more detailed information about our security practices, please see our Security & HIPAA Compliance page.

We retain your personal information and Protected Health Information for as long as necessary to provide our Services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Upon termination of your account, we will retain your information for a period consistent with our legal obligations and standard business practices, after which it will be securely deleted or de-identified in accordance with HIPAA requirements.

You may request deletion of your information at any time by contacting us. We will comply with your request to the extent permitted by applicable law and our legal obligations.

Our website and platform use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our Services. Cookies are small data files stored on your device by your web browser.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function, including authentication and security features.
• Functional Cookies: Remember your preferences and settings to improve your experience.
• Analytics Cookies: Help us understand how users interact with our platform so we can improve it. These do not collect Protected Health Information.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our platform.

We do not use cookies to track your activity across other websites or to build advertising profiles.

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your information, subject to legal obligations.
• Restriction: You may request restrictions on certain uses or disclosures of your information.
• Portability: You may request a copy of your information in a portable format.
• Communication Preferences: You may update your communication preferences at any time through your account settings or by contacting us.
• Revoke Authorization: Where we rely on your consent to process information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within the timeframe required by applicable law.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it promptly.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you believe your privacy rights have been violated, you have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you through the platform, by email, or by posting a prominent notice on our website prior to the change becoming effective.

The date at the top of this policy indicates when it was last updated. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.